Frequently Asked Questions
Everything you need to know about our luxury lifestyle collections.
What is the standard shipping timeframe for UK orders?
We offer standard delivery within 3-5 working days. For those in a hurry, express next-day delivery options are available at checkout for orders placed before 2 PM.
How do I return a product if it's not the right fit?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, Jaques of London ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I ensure I am choosing the correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. we prioritize premium, durable materials and work closely with suppliers who adhere to strict environmental and fair labor standards.